TESTIMONIALS

I couldn’t have asked for a more wonderful and exceptional legal team to see me through one of the most difficult and trying times in my life. Attorney Horrow (or Michael as I called him) was extremely knowledgeable about all the technicalities and particulars of my type of case (ERISA). He took great care to make sure that I understood it all as well – I had interviewed with quite a few law firms who fell short in that area. Michael and his staff that I interacted with (Rosa, Renee & Nichole) are some of the kindest and dearest spirits! They were all just so supportive and very caring! They went above and beyond and were always readily available to answer any questions that I had. Anyone I dealt with there was a pleasure to work with – from the attorneys, to the assistants, to the paralegals. And considering my unfortunate circumstances at the time, they were just what I needed to see me through. I am so very thankful and grateful!!

I was pleased to learn there is such a legal practice for bad faith insurance. In being guided by an attorney friend to Michael Horrow, I found a voice that was heard by the insurance company when my own had been dismissed. Mr. Horrow is a highly intelligent super lawyer who knows how to navigate to truth and works for justice against big insurance companies. His staff is extremely helpful and guided me through the process. I’d highly recommend Mr. Horrow’s firm to anyone seeking assistance with a bad faith insurance problem.

I am writing in regards to my personal experience with the law office of Donahue & Horrow for a disability insurance claim. My attorney, Michael Horrow, represented me. I found him to be very compassionate towards my circumstances. When there was a need to contact the office I always got a timely response.

Rosa was fantastic at relaying any and all information between Michael and I. Michael was able to provide me with a very fair settlement in a timely manner.

I would highly recommend Michael Horrow to friends and family.

I found this law firm to be professional, courteous, and very knowledgeable in disability law. The attorneys made clear all my rights under the law, what to expect during the process, and explained my options available. The firm was quick to answer my calls, and prompt in completing all the required paperwork. Michael Horrow did what my previous attorneys could not and got me my disability payments guaranteed for life. I would recommend Donahue & Horrow without hesitation.

Michael Horrow handled my disability case against UNUM. He worked furiously, carefully, thoroughly for me even coming to Redwoods to interview me. I am happy and have already recommended Michael to my colleagues. What was most impressive is how completely he reviewed UNUM’s record and caught them at their own game! It was fabulous.

I came to Michael Horrow when my disability carrier cut my lifetime benefit in half… Mr. Horrow is incredibly competent… affable, thorough and tough… I would highly recommend him and his team to anyone with disability benefit issues.

I called and told Rosa my situation; she passed the information to Michael. I then had a phone conference with Michael who, at that time, said he would take my case. Both Rosa and Michael were kind, caring, and made everything very clear and understandable. I would absolutely recommend Donahue & Horrow.

I want to thank you for the excellent job you performed navigating through the gauntlet of insurance company red tape.

Mr. Horrow has proved to be excellent… He kept us informed throughout the long process and was successful on every issue. I wish every experience I have had with the legal profession was as pleasant and satisfactory as this one.

Donahue and Horrow, LLP came to me highly recommended, and they did not disappoint. The attorneys of this firm are not just amazing at what they do; they are kind and compassionate people. Through a difficult and delicate situation they always went above and beyond to make sure I felt comfortable and at ease. I always felt that they had my best interest at heart. I cannot thank them enough for all that they have done for me.

“I just received the check. Thank you. Jeff and I think you are great and we so enjoyed working with you. I hope to be able to have opportunity to refer people to you. I have never met someone who loved their work more than you and I am so grateful that we had the good fortune to have you as our attorney. We also very much appreciated working with Nichole and your staff.”

It has been my pleasure to have Donahue & Horrow LLP represent me. This firm has been nothing but professional, supportive and stellar in their knowledge and execution in resolving my case. I cannot say enough for Michael Horrow and staff for all their hard work and diligences keeping me informed and always having my best interest in mind. I would highly recommend them to anyone facing a such legal matters.

I had the opportunity to work with Michael Horrow of Donahue & Horrow since August of 2017 on my disability case. He was recommended to me by a personal friend, also an attorney, here in the bay area. Michael provided me with an initial free consultation followed by several years of ongoing support. During that time, he reviewed my LTD contract and explained it to me. He then assisted me to develop my case for disability to the point that when I applied, the application was almost immediately approved. Michael told me succinctly what I needed to know and the steps I needed to follow all along. He and his staff were very generous with their time and knowledge. I recommend them without reservation for long term disability cases.

Michael Horrow and his team did an excellent job representing my family in this case. They are knowledgeable, sympathetic, and incredibly hard working – and I’m thankful to them for everything they’ve done for us.

In addition to the notes left online, I’ve been impressed with your company culture and the feeling we get when we contact anyone in your office. Michael and Nichole and the entire staff were great to work with – and I would have said that even if we did not have an outstanding result in mediation. But since we did have an outstanding result, I think Michael was excellent at keeping us informed, setting expectations, selecting a mediator, and finally, and most importantly, very good at what he does.

Thank you to all of you – please make sure the entire staff knows how appreciative we are.

Where would I start. Well how did I get to the boys in blue suits. First I spoke with a firm whom told me to contact a second firm. This office started the paper work on my case, then I was told I was being sent to a new firm with a wonderful, reputation. Thus Michael Horrow of Donahue and Horrow. Rosa was my first introduction, wow what a delightful women. I was lost in the parking lot and she came out and found me. When I met Michael for the first time he looked me right in the eye and said he was delighted to meet me. After Reviewing my case he said without a doubt we can help you. Michael then himself walked me thru the whole process from start to finish. We spoke often over the phone and via email. I could not be happier with the professionalism and honesty as well as a friendship. I would not hesitate to recommend Michael Horrow to any of my friends seeking guidance and counseling in medical denial of insurance and injury cases. Thank you Michael and your wonderful staff for all their help.

Very positive professional and great advocates for their clients.

I would like to thank M. Horrow and staff for representing me with my claim against my insurance company. I would recommend Donahue & Horrow to all my family and friends because of the way they treated me during a very tough time in my life. Michael was able to settle my dispute with the insurance company regarding my LTD benefits quickly. My family and I can never thank Donahue and Horrow enough! I would give the entire organization a 5 Star rating!

I would definitely recommend people to your firm. Michael is very straightforward and laid out relevant information for me to know and also hypothetical scenarios to keep in consideration. He was also very good at answering my questions about possibly what the other side was thinking and if he didn’t know and an answer to my question he would tell me. The honesty was much appreciated. Also, communication was very timely and it was easy to get in touch with him if I needed him as well as with yourself and the office staff. I also liked Michael helping me with use of language when filling out paperwork. I like to understand what it is I’m involving myself with so that I can take an active role in my case and he helped me do that.

Please allow me to express my heartfelt thanks for the incredible effort that you and your entire staff put forth in the pursuit of a settlement and closure to my case. I understand that my case was a time-consuming effort for all people involved, but special thanks should be given to you, Scott, Rosa, Crystal, and Bianca, who had to endure my never-ending stream of phone calls and questions.

The unique level of clientele involvement that your firm demonstrates does not go unnoticed. In a time when we are generally forced to leave voicemails for the person with whom we are attempting to communicate with, with hopes that they will respond in a timely manner, it is refreshing to find people like you and your team who treated me like a person and not a case number.

Again, many thanks to you and your dedicated staff for everything you did for me.

Michael Horrow is a top-notch professional with his client’s best interest as his primary focus. He explains everything thoroughly and prepares extensively to make the best case on his client’s behalf. Highly recommend!

Most of us purchase a disability insurance policy thinking that it would be just that – insurance to protect us in a seemingly unlikely scenario, a security blanket. Most people sail through life never having to file a claim. I purchased a sizable, top-of-the-line policy with hefty premiums. I thought if I needed to use it, it would be a straight-forward “over the counter transaction”, submitting documentation from my doctor and receiving the benefits that I had paid for over decades. Imagine my anguish when my claim was denied. I later found out that rather than pay my legitimate claim, they focused on ways to deny it. Here is where Michael Horrow and his dedicated expert team came in. With his help I was able to get a good settlement from the insurer. I am ever so grateful to the person who referred me to him, so I am “paying forward” by writing this unsolicited testimonial to help others!

From the outset, it was clear that I was in good hands. Michael spent an inordinate amount of time with me clearly educating me on the legal process in plain English, not legalese. A certified specialist in bad faith law, he is very knowledgeable with an excellent command of the language, making him an outstanding communicator and a formidable trial attorney. This was a long two-year process, during which he kept me informed on a consistent timely manner. He represented me well, fought for me, put my interests above his, and made sure I got justice. He is a wonderful human being to boot and is complemented by his partner Nichole Podgurski and a great support team, including case manager Rosa Padilla and manager Molly Hachtmann. 

When you’re represented by Michael Horrow, insurance carriers and their attorneys know he means business – they sit up and pay attention. I would recommend him very highly.

Wow, is how I would describe this FIRM!!! From the 1st person you talk to here, to the attorney and everyone in between my experience was nothing short of amazing!! They fight for what is RIGHT (that’s hard to find these days) and handle it all very professionally all along the way!!!! I will forever sing there praises for the rest of my days!!! They fought for me when no one else would!!! Michael Horrow is not one of the best he is the BEST!!!!! His team, again you will NEVER meet better!!! They truly CARE!!! My case was not a slam dunk it was difficult!!! However WE WON!!! Could not have done any of this without them!!! Simply put the BEST you can get right here!!!!

I am so beyond thankful to God that he guided me to your firm!! It was all by chance that I found your firm!! I had no idea what erisa law was let alone the fight I was up against!! I had explained my story to several attorneys that were not Interested in my case…. I was scared and mad all at once!! I called your office spoke with Rosa who immediately put me at ease and made me feel cared about! I love her! Over the next day or so I spoke with Michael, He took the time to listen to my story and explain what we were up against. He also explained he normally doesn’t handle cases such as mine, however he wanted to help me. We set up a time and he flew out to meet me in Oakland. Again he went into detail the process were are going to take. First we had to do the appeal and he gave me the option to do it on my own or have them help me. I am thankful I had them help me. Nichole helped me with the appeal, and it was done professionally and explained in detail my journey. Your team at the firm is amazing on every level! Michael I appreciate all you’ve done for me and will sing your praises till my dying day! With the utmost sincerity.

I had a great experience with Michael Horrow as my lawyer. He was highly transparent and available to answer any questions I had, even with regards to potential outcomes. He also did a great job managing my expectations and was timely in his responses to my communications. His staff was also very professional and helpful.

I could not be more happy with the outcome of my case. My attorney Michael Horrow, Nichole, Rosa and the rest of the staff were so gracious and courteous each and every time they spoke to me. I felt in good hands every step of the way. Everything was explained to me and I was never left in the dark. Even when I had lost hope, I was always told it was not over yet. We got what we wanted and what we hoped for. Thank you to everyone. I highly recommend this lawfirm.

Entire staff was incredibly professional and helpful in every way. I was ready to give up and not pursue this case. But after talking to Donahue & Horrow LLP, I had confidence that they could help me.They also knew what to do with the party I was going after. Very impressed and glad that I contacted them.Thank you very much for all the help.

I was extremely fortunate to be referred to Michael Horrow, by an attorney friend! From the first contact with him and the firm, I knew I was in excellent hands. Michael explained every step in detail and I always knew what to expect!! His associate, was my “guardian angel”, getting all details needed for the proceedings! I can honestly say, without the commitment of these two, my case wouldn’t have gone anywhere! I am so fortunate to have my case resolved, without having to go to court! If you ever need someone by your side, this firm is the very best !!

My experience with Donahue & Horrow, was special.The firm was referred to my husband, I took his lead and I am grateful I did. I was a self employed woman. Shortly after starting my own business we looked into a company that would insure a self employed person. We found the company. We paid our premiums from 2001 to 2021. In 2019 I was diagnosed with stage 4 metastatic melanoma. I initially thought I could work through my treatments and doctor appointments. I was a daycare provider for 25 years, it’s something I enjoyed very much. Nevertheless I ended up developing other diseases and the treatments became too much and I sadly had to retire my business. I than submitted the paperwork to begin to collect on the claim. Well to our astonishment it was denied on a technicality. We tried to speak to several people in charge of the agency, including management and there suggestion to us was, “take us to court, we never lose.”So this is when we connected with Mr. Horrow and his staff. I told him my story and he agreed to take my case. He and his staff cared about my story and me. I am beyond grateful to Mr. Horrow and his caring staff. The entire case took about one year. In that time Mr. Horrow and his staff were in constant touch with me. They gave me updates and provided me with all the information I needed to have. I never ever felt uninformed. I didn’t worry because I quickly developed a trust in Mr. Horrow and his staff. In closing I’m very happy to say with thanks and gratitude to Donahue & Horrow, I received my settlement.

You can’t get a more professional and caring team than this firm. Each and everyone I dealt with was so kind, thorough and right on the mark! Michael and Christina put together a difficult case for me, and got every penny I was entitled to. Insurance companies can be tough to deal with, but they fought hard! Thank you, my gratitude has no bounds!!

I will start by saying I was never represented by Donahue & Horrow. However, my situation was very specific and I was looking for an attorney that fit my needs. In the last 5 days I have reached out to approx 20 firms. This office was extremely professional and helpful even before determining if they could take my case. The staff, both paralegal and attorney I spoke with, was extremely prompt, thorough, professional and helpful in such a short amount of time. I thank you very much for your help.

Michael Horrow did a spectacular job on my case, far exceeding my high expectations. I can recommend his firm without reservation. Beyond his own stellar work, his staff was extremely helpful, always on top of things, and familiar with the specifics of the case. The entire experience was seamless. I could not ask for more.

I was eight months into the appeals process when I contacted the firm. From my first phone conversation with Rosa Padilla, I knew I was at the right place! She was compassionate, understanding, and explained , with a lot of detail, what I could expect going forward. After our call, I felt very comfortable with her and she always emailed or called me as promised, and I never felt out of communication. Once I was able to provide my health insurance file to the firm, Rosa gave it to Michael and within the same day of receiving it, I was scheduled for a call with him. In our conversation, Michael was very detail oriented and explained everything so I could understand. He answered all of my questions and made sure our conversation ended without anything questionable in my mind. This was the protocol with every conversation Michael and I had. Michael’s advice was spot on and because of it, I was able to get my surgery approved. Even though it took a total of thirteen and a half months for approval, without Michael’s guidance, it never would have happened. I highly recommend anyone that was in my predicament to call Rosa and Michael!

Michael and his team are amazing. They know their stuff!! I want to thank their entire staff for being patient and kind and walking me through a tough situation. I would highly recommend them to anybody who needs help!!

I highly recommend this law firm for “Disability insurance” claim cases. This law firm was referred to me by a reputable source. I felt well informed and taken care of throughout the process. Attorneys Michael Horrow, Nichole Podgurski and all the staff are always pleasant, courteous, professional and respond to any questions I have in a timely manner. I strongly believe this law firm is highly skilled and knowledgeable with disability insurance claims.

I would like to thank you for your compassion while I was going through such a difficult time. During our initial consultation, I never felt rushed or pressured. In the past, I have had consultations with other attorneys who made me feel uneasy, hurried and pressed for time.

I can’t thank you enough for your continued support, phone calls, and reassurance but most of all compassion I felt from you. You truly are amazing.

I know that I exceeded the allowed time for free consultation. I just want to express my deep gratitude for your dedicated work and allowing me the time to express what UNUM was doing to me. Not only would I like to express my gratitude to you but your entire team. Rosa Padilla could hear urgency in my voice and she expedited my consultation with you.

Your law firm deserves the highest honor for being honest with integrity and not taking advantage of clients who are under distress.

As of now the claim is resolved. But should it change, you’ll be my go to person.

Your firm has been a 5-star representative in my case. Michael Horrow was no pressure and answered all my questions honestly. Donahue & Horrow and especially Michael Horrow and his coworkers have been outstanding with their representation, communications, support, caring and overall determination to get my case resolved. I greatly appreciate Donahue & Horrow’s support throughout my entire case. I could not have asked for a better attorney group.

Michael Horrow was extremely kind, respectful and professional. He took our case and treated us as if we were family. He was ALWAYS keeping me up-to-date on EVERYTHING during the case. I appreciate you and your staff very much. Thank you for helping my family and I during some very difficult times.

They did not see my son’s like just another case. They took it upon themselves to make us feel like we were part of a big caring and loving family. I am so happy and pleased with the service I received at Donahue and Horrow law firm and also with all the staff that got involved to help us out with any questions any concerns we had. This Law firm is the best because they understood my son’s situation and they work hard on getting me answers for my questions and explain carefully everything of process and they’re very professional and knowledgeable.

This Law firm is the best because they understood my son’s situation and they work hard on getting me answers for my questions and explain carefully everything of process and they’re very professional and knowledgeable.

I am extremely appreciative to attorney Tom Donahue for his true dedication and hard work. I also thank Rosa for all the help she provided in my son’s case.

Mr. Donahue not only helped my son but our family as well. Because of the settlement, you have given our son the opportunity for a better quality of life. We will never forget what you have done for us.

Mr. Tom Donahue,

I can’t thank you enough for representing me in me eye injury case. I really loved your honesty, integrity, and professionalism. You were always to answer my questions. Rosa Padilla was very friendly and compassionate. Elizabeth Baxter was very helpful whenever there was a need. You are a very experienced attorney and I would definitely recommend you to anyone who needs your services. Thank you and your exceptional staff. God Bless!

When my husband was diagnosed with late stage cancer, we felt that his doctors had not been properly monitoring his health status. My husband, who was also a prominent attorney, personally approached Tom to represent our family in a malpractice suit. Tom litigated two successful cases for us; a malpractice case before my husband’s death, and a wrongful death case after he died. During this entire process, we were always impressed by the way we were treated by the entire firm. Everyone we dealt with was responsive, sensitive, and caring, and we felt they became our friends and allies through a very difficult experience. I truly believe that Donahue and Horrow succeeded in securing the best possible outcome for our family. I would highly recommend their services to anyone.

Tom, Rebecca, John, Molly, Alex, Rosa, and Elizabeth helps us navigate our birth injury case with care and compassion, not to mention complete skill. At times we were overwhelmed by the magnitude of it all, but knowing we had all of you on our team made it bearable.

Thank you all for fighting so hard for us. We truly appreciate the care, kindness, and compassion. We would certainly recommend your firm to others.

I want to thank you for the excellent job you performed navigating through the gauntlet of insurance company red tape.

Mr. Horrow has proved to be excellent… He kept us informed throughout the long process and was successful on every issue. I wish every experience I have had with the legal profession was as pleasant and satisfactory as this one.

Donahue and Horrow, LLP came to me highly recommended, and they did not disappoint. The attorneys of this firm are not just amazing at what they do; they are kind and compassionate people. Through a difficult and delicate situation they always went above and beyond to make sure I felt comfortable and at ease. I always felt that they had my best interest at heart. I cannot thank them enough for all that they have done for me.

“I just received the check. Thank you. Jeff and I think you are great and we so enjoyed working with you. I hope to be able to have opportunity to refer people to you. I have never met someone who loved their work more than you and I am so grateful that we had the good fortune to have you as our attorney. We also very much appreciated working with Nichole and your staff.”

My son was completely healthy up until his birth. His birth was very traumatic. He is now in Kidney Failure and will require multiple kidney transplants his whole life for survival. Due to being on many medications to keep him alive, he developed an auto immune disease which puts him at high risk of a stroke. My life is extremely stressful. More than a parent should ever have to go through but with all this being said through the journey of working with Tom, Rosa and Nicole they have been a god send. Truly amazing people, and I mean that.

Every single one of you have touched my heart. I didn’t know what I was getting myself into at first. I tried to back out a few times because I was extremely stressed out, and at the same time trying to keep my son alive hour to hour.

Every phone call I have ever made to the firm, everyone has always been so sympathetic, heard me cry wayyyyy to many times but listened and reassured me that my sons future medical expenses would be taken care of, but just to work closely with you guys.

Anytime I had questions, which I had many, over and over you guys have always been there to answer my concerns. Every time I called and left messages, I received a phone calls back in a timely matter.

Through my heart breaks, hospital admissions, you all have always checked up on my son and myself. I really, really appreciate all of your hard work.

You guys will always hold a special place in my heart. Like I’ve said before, money doesn’t make my son better, take away his diseases, heal him or heal my traumatic experiences but it does put my heart at ease that his future life expenses are taken care of.

Indeed they truly master in what they are doing with great results. I would work with them again if I need them in future.

They are the best for the job!!! I wouldn’t recommend anyone to you but them! They actually fought the hardest for my son! I’m more than grateful and blessed they teach you like family! I love you all God bless the whole team!!

Every one who works at Donahue and horrow have been so helpful and respectful I didn’t know who to turn to but, when I spoke with Rosa and Tom for the first time I knew I was in good hands Tom and his team kept us informed every step of the way and helped us through so much and I thank them from the bottom of my heart.

Rosa is the most loving and caring person I’ve ever met love her… Tom is the best lawyer he works hard and I couldn’t be more happy then to be referred to Donahue & Horrow LLP cause it was the best decision my family and myself made is going with everyone with Donahue & Horrow.

I would definitely recommend this firm to anyone that was going through a similar case. I am glad I chose donahue and horrow to help us. They are very professional and responsive, and will go out of their way to make you feel comfortable and at ease. Nichole, Rosa, Tom and everyone there who helped us with our case I thank you from the bottom of my heart and you guys are like family.

I am very pleased with the outcome of my case. They are very responsive and professional and will go out of their way to make you feel comfortable. Thank you so much, I would definitely recommend donahue and horrorow and that was the best decision I had made.

I was represented better than I could have ever imagined. My lawyer is Tom and words can’t describe how amazing and such a hardworking person he is. Rosa beautiful soul ever in the law firm my needs where put first and was treated as a friend rather than a number. My opinions were valued and my doubts were always reassured. My nerves were calmed and the process was always explained. [My attorney] Tom fought hard for me. He went above and beyond and did everything he could to ensure a great outcome. I couldn’t have asked for a better law firm or attorney. Thanks guys!!!” by the way I won my case justice was served THANK YOU GUYS!

Prior to calling this firm I read on the reviews and noticed many spoke highly of Rosa. Reason to why I was excited when she picked up my call. And she indeed proved to me how amazing she truly is (as everyone else commented on the reviews). I asked her if she’d let me know the reason to why their firm could not take my case “if” they decided not to. I couldn’t believe she kept her word for it! Never had I ever been told the reason to why any lawyer would reject your case. They only say sorry and bye, leaving me devastated wondering if this is truly not a good case and if I should just give up. But Rosa took her time to explain in detail as she promised she would. Her wonderful service has blown me away. I am so very pleased to have met her!… although they were unable to take my case my heart was left at peace as she helped me understand. Thank you Rosa!!

They went over and beyond to help with legal services.

In 2019 my son suffered an injury at birth. In addition to this being one of the hardest moments of our lives the idea of having to relive it through a legal process was beyond frightening. Once we got home from the hospital, I started reaching out to attorneys about my sons’ situation. We had several firms return our calls to talk through the merits of our case, however, only one of them called and first asked about our son, how he was doing, how my wife and I were holding up. Tom was the only one to start the conversation with a genuine concern for our well-being. After my first conversation with him I knew in my gut that Tom was the representation we needed. Every conversation we had with him, or anyone on his team, always started with compassion. That said, they were also tenacious with our case and built an amazing team of experts and specialists to help push our case forward with a positive outcome. Tom assured that my family would have the resources to get my son the care he needs and give my wife and I hope and peace of mind. My family is eternally grateful to Tom, Nichole, Rosa, and the entire team at Donahue and Horrow.